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Privacy Statement

Privacy Statement


Effective Date: 12/07/2019

This Privacy Statement (“Privacy Statement”) applies to the webpages, mobile applications, features, widgets, online services, electronic mail, and related content (collectively, the “Site(s)") owned, operated, or controlled by ICF International, Inc. and its affiliates, subsidiaries, trusted business partners or alliances, agents, subcontractors, or third-party vendors (collectively, "ICF" or which may be referred to as “we”, “us”, and “our”) in support of Southern California Regional Energy Network (“SoCalREN”) and Los Angeles County, as well as any information ICF collects offline in connection with our services or programs in support of SoCalREN and Los Angeles County (“Controllers”)(“Services”).  With respect to the Site(s) and the Services we are the Controllers’ service providers / processors. 

ICF is a privacy conscious organization, and your trust is paramount to us. This Privacy Statement discloses our information treatment practices, from what type of information we gather and track about Site users to how we collect, use, process, share, or transfer such information. This Privacy Statement does not apply to any site that does not display or link to this Privacy Statement or that has its own privacy statement. We encourage you to read this Privacy Statement for this Site, privacy statements for our other sites where this Privacy Statement may not apply (e.g., European Economic Areas (“EEA”), etc.), or applicable privacy statement for other sites you visit or review.

By accessing or continuing to use this Site, you consent to the information collection, use, and disclosure practices described in this Privacy Statement and to the content of our Terms of Use, and to our sharing of the data we collect about you in connection with the Services or Site(s) with the Controllers. Unless otherwise expressly stated and to the extent permissible by law, if you reside outside the United States and continue to use the Site(s), you understand and agree that your information may be processed in the United States where laws regarding processing of information may be less stringent than the laws in your country.

This Privacy Statement may be supplemented or amended from time to time at our discretion. When we make such changes to this Privacy Statement, will adhere to Notification of Privacy Statement Changes’ below. We encourage you to periodically review this Privacy Statement. By accessing or continuing to use our Site(s) after we post any such changes, you consent to accept this Privacy Statement as modified.

If you have questions regarding this Privacy Statement or you want to let us know about our Site or marketing permissions, please Contact Us.

Personal Information Types We Collect

We collect information that identifies you as a specific individual (e.g., our program participants and Website users) and can be used to contact or identify you. This information may consist of, but is not limited to, your name, email address, home address, utility account numbers, telephone number, or any other information required to provide our services and programs or to carry out a transaction you have requested (collectively “Personal Information”). We will always try to give individuals appropriate notice of what data will be collected and how it will be used. We only will process that data if we consider it fair and lawful to do so.

Collection of Personal Information

The Site(s) and Services collect information about you in two ways:

  • Information You Voluntarily Provide to Us
  • Information Collected Automatically


You may choose to give us Personal Information directly in a variety of situations. For example, you may give us your Personal Information by: 

  • submitting an online or contact form through our Site(s);
  • sending an email to us requesting information;
  • signing up for a mailing list;
  • registering for an event;
  • submitting an incentive or program participation application;
  • following a link from an ICF email address to a feature on one of our Site(s); or
  • when you otherwise affirmatively provide us information

If we collect Personal Information from you at any other time on our Site(s) or Services, we will either link to this Privacy Statement, link to our other applicable privacy statements, or state that Personal Information is being collected at that time and it is always a voluntary submission. Due to the open nature of the Internet, ICF requests that you do not send us unsolicited proprietary or other confidential information through our Site(s).


We, and third parties, also may collect information through the use of various technologies to enhance your experience on the Site(s). For example, when you visit our Site(s), we may automatically log certain information that your browser sends us, such as your IP address, browser type and language, access time, and referring website addresses (“Automated Non-Identifiable Data”). We may collect information about the pages you view within our Site(s) and other actions you take while visiting us. We may use such technologies to determine whether you've opened an e-mail or clicked on a link contained in an e-mail. For details regarding the technologies we employ, see Cookies, Web Beacon and Other Technologies below.

Use of Personal Information

We may use your Personal Information to operate Site(s) on behalf of SoCalREN and Los Angeles County.  As part of Site operation and our Services to the Controllers, we may provide your Personal Information to SoCalREN and Los Angeles County, including without limitation to support the uses below. The Controllers’ data practices are not limited by this Privacy Statement and their own privacy policy(ies) and notices apply to their own data practices.

We may use your Personal Information to:

  • communicate with you;
  • process an application;
  • contact you via surveys to conduct research;
  • register you for a service or program;
  • facilitate your participation in your requested private or public forum, send you direct mail, email, or telephone contact from us. Please be aware that when you voluntarily make your Personal Information available for viewing by third parties online, such as on a blog or public message board, your information can be viewed, collected, and used by individuals and companies outside of ICF. ICF is not responsible for any unauthorized third-party use of such information that is provided in a public forum;
  • customize your view of the Site(s) in a registration-based area or to tailor information you receive from us;
  • facilitate you conducting business with us if you are a supplier or a business partner;
  • protect the rights or property of ICF, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected; 
  • to provide the Services, including providing your data to the Controllers; 
  • disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our websites; 
  • disclose to our service providers and processors to help us operate the Site(s) and perform the Services; and/or
  • as otherwise permitted or required by applicable law.

Rebate Applicant Portal

We may use a rebate application portal to process rebates. If you visit and submit an application through our Site(s), we request that you provide us with personal information.  We may provide your application information to a utility partner to validate and process payments. 

Home Auditing Tools

We may use a home auditing tool that allows a 3rd Party to collect personal information and data on your home or business in order to provide energy savings improvements.

Scheduling Tools

We may use tools to schedule appointments or site visits which require personal information.

QA/QC Inspection tools

We may use Inspection tools that collect personal information, as well as information regarding your energy savings improvements.


Legal Disclosure

Please be aware that in certain circumstances, your Personal Information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We also may share your information to protect the rights or property of ICF, our business partners or alliances, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.

ICF will disclose Personal Information or the content of an email message, without notice, to law enforcement, government officials, or other investigative personnel if we determine it is required to do so by law. ICF also may disclose such information based on its good faith belief that such action is necessary to: 

  • Conform to the edicts of the law or comply with legal process served on ICF;
  • Protect and defend the rights or property of ICF or enforce our Terms of Use; or
  • Act under exigent circumstances to protect the rights, property, or safety of users of our Sites, the public, or ICF.

Linking to Non-ICF Websites and Third-Party Applications

To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content, or join communities from our Site(s)s. We provide links to other websites for your convenience and for informational purposes only. ICF is not responsible for the content, accuracy of, or cookies set by any third-party linked site that is not operated by or on behalf of ICF or for any other links contained in such third-party sites. The inclusion of any link to a website not owned by ICF is not an endorsement by ICF of the site or its contents or accuracy and does not suggest that the opinions expressed on a third-party site are representative of the views or opinions of ICF. You may wish to review the privacy statements in use on third-party sites before interacting with such third-party websites.

ICF assumes no responsibility for any links to our Site(s) from another party's website. You may post a link to any portion of the Site(s) without prior written permission. However, any such links must not use framing techniques or in any way represent the Site(s) or Site content as being connected with another organization. In addition, you may not use any meta tags or hidden text in your website that incorporate the ICF name or the names of any ICF affiliate, subsidiary, business, program, or service.

Personal Information Accuracy, Privacy, and Security

We intend to maintain Personal Information accuracy, completeness current status, and security. In the event of changes in your Personal Information, you may inform us to make sure that our information is up-to-date.

We implement commercially reasonable physical, administrative and technical safeguards to help us protect the confidentiality, security, and integrity of your Personal Information and prevent the loss, misuse, unauthorized access, unauthorized interception, or information alteration. For example, ICF takes appropriate measure to make sure that the Personal Information you provide is stored on computer servers in controlled, secure environments.

Your choice to disclose Personal Information in an email submission or online form is voluntary. Unfortunately, no data transmission over the Internet is 100% secure. While we strive to protect your Personal Information, we cannot ensure or warranty the security of any such Personal Information or fully ensure that your private communications and other Personal Information will not be inadvertently disclosed to third parties by ICF or its business partners, agents, subcontractors, or other third-party vendors. Although we take commercially reasonable precautions to maintain the security of our Site(s) and servers, third parties may unlawfully intercept or access transmissions or private communications.

Cookies, Web Beacon, and Other Technology

As mentioned above, we collect information from your visits to our Site(s) to help us gather statistics about usage and effectiveness, personalize your experience, and tailor our interactions with you. We do so through the use of various automated technologies, including scripts, tags, Local Shared Objects (Flash cookies), Local Storage (HTML5) beacons, and one most commonly used called "cookies" that over time provide valuable insight to help improve your experience as a visitor or user.


Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website. Cookies cannot be used to run programs or deliver viruses to your computer. However, by remembering you and your preferences, for example, you don’t have to give the same information, such as a username/password or registration form, again during your session or on subsequent visits to our Site(s). Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. You can find more information about cookies at: If you choose to decline cookies, you may not be able to experience fully the sites you visit. 

ICF studies Automated Non-Identifiable Data in our Internet access logs at both an aggregate and individual level to help us tailor content toward your interests and needs. For instance, to determine the usefulness of a particular Site feature, we may analyze collective traffic to a portion of our Site(s). This collective data contains no Personal Information and is used to help us operate and enhance our Site(s) and Services. Some of our business partners also use cookies when you interact with sections of the Site(s), which are hosted by these third-party vendors. We have no access to or control over these cookies.

Cookies perform many different jobs. Some are "necessary" because they are required to make the website perform properly. Other cookies are "functional" and are used to improve the way the website functions for you. The majority of our cookies are "first-party," meaning that they are set by the same website where they are read. Third-party cookies are set and read by contracted vendors that provide services to ICF, such as web analytics or online advertising. A list of cookies on our Site(s) and the purposes for which such cookies are used are set out below. By using our Site(s), you agree that we can place cookies and other similar technologies on your device as explained below. Please bear in mind that current “Do Not Track” initiatives are not recognized by our Site(s). Please, however, follow the steps under the below Your Rights section if you would like to decline cookies. If you have any queries about these cookies or would like more information about them, please Contact Us.

Web beacons and other technologies

We also may include Web beacons (including conversion pixels) or other technologies in marketing e-mail messages or our newsletters to determine whether you have opened messages, clicked links, or implemented similar actions. Web beacons do not place information on your device, but may work in conjunction with cookies to monitor website activity and the information on cookies above also applies to Web beacons and similar technologies. Conversion pixels are small codes located on a particular Web page which are triggered when someone visits a page resulting in an increase in the conversion count. 

Please bear in mind that you cannot remove or block Web beacons or personalized URLs, as they form part of the content of Web pages and emails rather than placing information on your device. But, as they work in conjunction with cookies, turning off cookies also will prevent any Web beacons from tracking your user activity on our Site(s). Web beacons will still account for an anonymous visit, but your unique information will not be recorded.

Some of our business partners or alliances set Web beacons and cookies on our Site(s). In addition, third-party social media buttons may log certain information such as your IP address, browser type and language, access time, and referring website addresses, and, if you are logged in to those social media sites, they may also link such collected information with your profile information on that site. We do not control third party tracking technologies.

Notification of Privacy Statement Changes

As we noted above, we may, from time to time, amend this Privacy Statement. The “Effective Date” reference at the top of this page indicates when we last revised this Privacy Statement, and any changes to this Privacy Statement will become effective when we post the revised Privacy Statement on our Site(s). Your continued use of our Site(s)or engagement in the Interactions after we implement such changes also will constitute your affirmative consent to the revised Privacy Statement.


We will retain and use your Personal Information as necessary to fulfill your requests or inquiries, provide services, or comply with our legal obligations, resolve disputes, and enforce our agreements.

Children's Online Privacy Protection

The Site(s) are not subject to the Children’s Online Privacy Protection Act (“COPPA”) because the Controllers are non-profit and/or government entities.  However, you can learn about their children’s data practices related to the Site(s) here.

Your Rights

U.S. Domestic and International Residents

General. You may, at any time, exercise your right to decline to supply certain information while using our Site(s). Please bear in mind that you, however, may not be able to access certain content or participate in some features on our Site(s). If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes. You are entitled to know whether we hold Personal Information about you and, if we do, to have access to that Personal Information and require it to be corrected if it is inaccurate. We generally do not make decisions by purely automatic means, but if we do, you have the right to object. If we are going to use your Personal Information in a manner different from that stated at the time of collection, we will notify you, and you will have a choice as to whether or not we can use your Personal Information in such a way.

Cookies. If you want to remove existing cookies from your device, you can implement those steps by using your browser options. If you want to block future cookies being placed on your device, you can change your browser settings to do this. When you review your browser settings or options, you can identify the ICF cookies in the name. Unless you have adjusted your browser settings to block cookies, our system will issue cookies as soon as you visit our Site(s) or click a link in a targeted email we have sent you, even if you have previously deleted our cookies. Please bear in mind that deleting and blocking cookies will have an impact on your user experience as parts of the Site(s) may no longer work. For more information on managing cookies, see

Privacy Questions and Access

You can exercise any of your rights by Contacting Us or submitting any requests regarding exercising your rights in writing to:
ATTN: Data Protection Team
9300 Lee Highway
Fairfax, VA 22031-1207 USA
Please note that you may be required to prove your identity before we can fulfill your request.